Zoom Logo

Ebook Assistance from a Distance - Shared screen with speaker view
Ashley Flair
22:16
The multitude of devices out there make it difficult to give one set of instructions that covers all
Jerry Judd
22:47
What was the URL again?
Julie Raynor
23:01
www.menti.com
Jerry Judd
23:22
Arrigato
Andrew Nicholson
23:33
It is hard to explain digital rights management to patrons. Patrons usually think "well, it's digital, there should be infinite copies"
Wanangwa Hartwell
36:01
As for example, make sure you're looking at the same digital collection they are when looking for a book!
Joselyn Williams
40:42
I love the feature.
Heather Heady
40:48
You can also use the screen clipping option and grab just want you want.
Crystal Edwards
41:06
You can also use the Snipping tool. You will clip the part of the screen you want to view. Love it!
Wanangwa Hartwell
41:08
Yeah and I still use Paint :)
Joselyn Williams
41:25
Paint is good too
Ashley Flair
42:30
Did you say gimp?
Wanangwa Hartwell
42:44
yes, it's a photo editing program
Devon Waugh
42:52
Yes! https://www.gimp.org/
Heather Heady
45:12
Yes.
Devon Waugh
48:27
https://nclive.libguides.com/materials/
Devon Waugh
48:48
Submit your videos, flyers, etc. to materials@nclive.org
Wanangwa Hartwell
51:04
Now it says the question is not open for voting
Jane Kaylor
51:17
Niche
Ashley Flair
51:39
I did an NCLive tutorial specifically for their Homegrown Collection & came away with a good foundation.
Xina Lowe
51:44
I send Libby tutorial links by email all the time
Wanangwa Hartwell
51:48
Now I was able to submit it
Karen Wallace
53:10
Niche Academy tutorials from State Library
Jerry Judd
57:44
I love the Quick Assist App if the patron are using Windows 10 with my phone calls allow the patron to share the screen with me
Ashley Flair
01:05:52
This has been very worthwhile - love the quotes & useful support tools out there!!!
Wanangwa Hartwell
01:06:07
This was good; thanks, Julie!
Melissa Campbell
01:06:42
Thank you!!! Very helpful!!!!
Ashley Flair
01:07:04
Great point
Wanangwa Hartwell
01:07:24
And find out who on your staff is an "Apple person" and who is an "Android person" -- those are your ad hoc assistants!
Ashley Flair
01:07:46
Paperwhites give me a fit!
Karen Wallace
01:08:14
Initial set up and early use of ebook resources is usually where we have the most questions. It's hard to provide training on set up once the device is already set up. Any suggestions?
Karen Wallace
01:09:06
Already registered.
Wanangwa Hartwell
01:09:38
We created a "petting zoo" of devices and had a staff training where they set up the device and then erased everything and went back to defaults before the next person tried.
Karen Wallace
01:12:27
Good suggestions!
Michele von Boeck
01:15:25
Thank you! Good info.
Joselyn Williams
01:16:34
so true
Ashley Flair
01:17:07
Thank you, Julie, for sharing your training & experiences with us so that we have some great go-to tools!
Joselyn Williams
01:17:33
Thank you so much Julie
Heather Heady
01:17:55
One trouble we all run into with teaching the tech is when the tech misbehaves. You're fine ;)
Natalie Wisz
01:19:52
Thank you, this was very informative
Joselyn Williams
01:23:47
Will the slides
Joselyn Williams
01:23:51
got it
Joselyn Williams
01:24:00
Thank you
Andrew Nicholson
01:24:05
thank you
Karen Wallace
01:24:07
Thanks!