Ebook Assistance from a Distance - Shared screen with speaker view
The multitude of devices out there make it difficult to give one set of instructions that covers all
What was the URL again?
It is hard to explain digital rights management to patrons. Patrons usually think "well, it's digital, there should be infinite copies"
As for example, make sure you're looking at the same digital collection they are when looking for a book!
I love the feature.
You can also use the screen clipping option and grab just want you want.
You can also use the Snipping tool. You will clip the part of the screen you want to view. Love it!
Yeah and I still use Paint :)
Paint is good too
Did you say gimp?
yes, it's a photo editing program
Submit your videos, flyers, etc. to firstname.lastname@example.org
Now it says the question is not open for voting
I did an NCLive tutorial specifically for their Homegrown Collection & came away with a good foundation.
I send Libby tutorial links by email all the time
Now I was able to submit it
Niche Academy tutorials from State Library
I love the Quick Assist App if the patron are using Windows 10 with my phone calls allow the patron to share the screen with me
This has been very worthwhile - love the quotes & useful support tools out there!!!
This was good; thanks, Julie!
Thank you!!! Very helpful!!!!
And find out who on your staff is an "Apple person" and who is an "Android person" -- those are your ad hoc assistants!
Paperwhites give me a fit!
Initial set up and early use of ebook resources is usually where we have the most questions. It's hard to provide training on set up once the device is already set up. Any suggestions?
We created a "petting zoo" of devices and had a staff training where they set up the device and then erased everything and went back to defaults before the next person tried.
Michele von Boeck
Thank you! Good info.
Thank you, Julie, for sharing your training & experiences with us so that we have some great go-to tools!
Thank you so much Julie
One trouble we all run into with teaching the tech is when the tech misbehaves. You're fine ;)
Thank you, this was very informative
Will the slides