LOL

'my way or no way'

resepectful

Open discussion

mutual respect

healthy conflict means having the freedom to fail

open communication

Listening

Not yelling

problem solving opporunity

mutual respect

Listening to each other

Listening to understand not just responding to win

Honest communication, not accusations

Willing to listen

Giving others time to speak- not interrupting

arguing the idea and not the person

using I statements

Everyone gets a chance to speak (if they want to)

Respect/open to communication/ listening/

calm voices

trust and respect is everything

You're trying to find a solution, not determine who is "right."

Validating other person's point of view

Not putting artificial deadline on discussion

active listening-being present

Especially with toddlers

I'm super conflict adverse and usually end up crying, so I always look like the "loser" *sigh*

Abusing authority … listening is important … my way is the right way...never works... Compassion...willingness to listen goes a long way... everyone's opinion matters.

Jessie I do too

ganging up/ accusing/

Yelling

Screaming

insulting

Ad hominem attacks

attacking the other person verbally

being critical

Pre-judging without all the information you need

totalitarian

passive-aggressive statements

abuse of power

being passive aggressive

being passive agressive

bringing baggage from the past

Contempt

Bullying because of one's position!

Having to be right

Pulling in other issues

Judgmental

last word

attacking the person not the issue

never have a conversation while upset. set a time later to have the conversation

_Public_ discussing matters that should be addressed privately ...

Letting things go too long, until you have a bigger issue than necessary.

my mom was a behavior specialist you have to create the culture from the top

Think before you talk...because people always remember the things that should NOT have be said with angry.

name calling

Yes don't talk about things at the public services desk!!

yes Libby, preach

being told by the boss if it isn't fixed library will be cleaned out

too much time on their hands

My parents always said, step away if you're angry so you don't say anything you regret, but you also cannot go to bed angry.

Keep these discussions out of your / institution's social media ...

Amen, Carol!

physical punches....never appropriate

Oh yes, yes, and yes to most. :)

Is she willing to talk about the conflict after she gets over the silent treatment?

I am new here, it is a LEARNING experience.

might be her way of controlling her temper

Pretending everything is fine contributes to unhealthy conflict

top-down = boo

job titles are defined by entity: academic cf to municipal

communication problems. always

Question: What conflicts have you experienced recently in your library?

We re-opened on Monday and there was some conflict revolving around that

lack of accountability

Institutional communication after a network attack that crippled online services ...

communication/information is our business and naturally our challenge

my favorite class in library school was Learning Organizations and Organizational Learning = flattening the org!

Patrons not wanting to wear masks. Many conspiracy theories. One cussed me out. Another tried to record the branch manager. It's a lot.

I think that, as part of a big library system, there is a lot of secrecy which breeds supposition and rumours

oh yes, Bill Cosby books not too long ago

We did Koran next to Bible

Staffing challenges due to ongoing away-from-work issues with some staff members ...

libraries reflect our freedom to learn and free access

Materials challenges aren't always about content. I had a complaint about a summary on a DVD cover and the person had not even watched the DVD.

a former boss retired and no one at another building wanted to pick up her book club b/c they didn't enjoy the genre

Absenteeism due to Covid symptom restrictions is making us all a little ragged around the edges. As a supervisor, I find myself getting irritated with staff when I shouldn't.

Someone at our institution takes the Quran off the display that our educational librarian puts up every year.

Patrons not wanting to wear masks

Transparency and COVID. We (library staff) don't feel like we are being informed in a timely manner of the cases and spread on campus yet we are on the front line and open. Different departments/areas on campus are interpreting policies in different manners.

Coming from an academic to a public library, I am used to more equity in collection development. There is a distinct bias in our non-fiction selections, we are a public library and I feel the choices do not reflect the community as a whole.

patron intentionally coughed on a staff member

Someone had a problem with our Pride display

Circ manager has animosity toward librarians professional status and within the systems. They believe circ staff can do a librarian's job and communicates this with others.

Public library here, we have been open to the public since MAY 4. I am exhausted.

Kevin, how did you all handle that one?

the first library I ever worked at the library direct censored books and displays. She wouldn't put 50 Shades of Grey on the shelf and she wouldn't let us do a Black History month display

I feel lucky to work in a Metro area where most folks believe in Science and are willing to go along with Masks and other mandates ...

culture geographic is a tough factor

metro cf to agri

hey Michelle it happened while I was out on outreach and I didn't hear about it until next Tuesday. Personally if we can identify her I think she should be banned. She was upset with a staff member who told her to put a mask on and took it off when she was leaving and the same staff person had her back to her while she was unlocking the door for the patron. after she coughed she smirked at her as she left.

Glad our college president has made it perfectly clear that students not willing to wear masks can leave and re-enroll when they are ready to comply

we have been blessed with great students; thank God for compliant people

My coworker was working at another branch and a woman flicked him off after he asked her to pull her mask up.

WE are only open to current students

our building is closed to public users, but provide curb, e-access options.

This whole year has been emotionally draining!

baggage to me is part of personality; our gifts we bring to contribute 'carefully'

It isn't easy, but it's vital to face things head-on before they get out of hand. I hate confrontation but I have learned not to avoid it.

mental health first aid

yes, Anita! it's a great program- i got certified last year

Kicking the can down the road ...

I really need to know our current 'mhfa' resources

Yes, I think the mental health first aide course really helped.

compromise when done right leaves everyone unhappy

respect for humanity and creator seems to help me accept behavior different than mine

Alan, this has been great, thank you!

Great session, Alan. Thank you.

this was great

Good well - rounded discussion!

Thank you, Alan!

Great job!!!

awesome, thank you Alan

Thank you!

Thank you Alan

Thanks for a great presentation.

that was very good thank you

Thank you!

Great!!! Great Presentation!!! Thank You!!

Thank you!

thanks Alan and everyone for the insights!

Thank you Alan!

Great Alan!