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Managing Conflict in Libraries: Alan Unsworth, Surry Community College - Shared screen with speaker view
Libby Stone
16:30
LOL
Anita M Brown
22:23
'my way or no way'
Thomas Flynn
27:51
resepectful
Kathy Vossler
27:52
Open discussion
Debra Trogdon-Livingston
27:53
mutual respect
Jenneffer Sixkiller
27:54
healthy conflict means having the freedom to fail
Northeast Regional Library Staff
27:54
open communication
tjones
27:55
Listening
Michelle
27:55
Not yelling
Anita M Brown
27:56
problem solving opporunity
Amy Harris Houk she/her
27:56
mutual respect
Anna Booraem
27:59
Listening to each other
Amanda Hartman McLellan
28:00
Listening to understand not just responding to win
Anna
28:03
Honest communication, not accusations
Carol Keck
28:04
Willing to listen
washingtonar
28:09
Giving others time to speak- not interrupting
Erica Derr
28:10
arguing the idea and not the person
Jessie Jones
28:13
using I statements
Jeanenne Robinson
28:19
Everyone gets a chance to speak (if they want to)
Deborah Ashby
28:28
Respect/open to communication/ listening/
Anna Booraem
28:29
calm voices
Anita M Brown
28:30
trust and respect is everything
Anna
28:43
You're trying to find a solution, not determine who is "right."
tjones
28:43
Validating other person's point of view
Carol Keck
28:44
Not putting artificial deadline on discussion
Jennifer Seagraves
28:45
active listening-being present
Sarah Wade
29:16
Especially with toddlers
Jessie Jones
29:59
I'm super conflict adverse and usually end up crying, so I always look like the "loser" *sigh*
ligail
30:09
Abusing authority … listening is important … my way is the right way...never works... Compassion...willingness to listen goes a long way... everyone's opinion matters.
Sarah Wade
30:11
Jessie I do too
Michelle Milliken
30:34
ganging up/ accusing/
Sarah Wade
30:39
Yelling
Garrison Libby
30:40
Screaming
Jenneffer Sixkiller
30:40
insulting
Amanda Hartman McLellan
30:42
Ad hominem attacks
Northeast Regional Library Staff
30:44
attacking the other person verbally
Anna Booraem
30:45
being critical
Carol Keck
30:51
Pre-judging without all the information you need
Anita M Brown
30:53
totalitarian
Jeanenne Robinson
30:54
passive-aggressive statements
Jessie Jones
30:55
abuse of power
Northeast Regional Library Staff
30:56
being passive aggressive
Libby Stone
30:56
being passive agressive
Debra Trogdon-Livingston
30:58
bringing baggage from the past
tjones
30:59
Contempt
ligail
30:59
Bullying because of one's position!
Bree Dumont
31:01
Having to be right
Garrison Libby
31:05
Pulling in other issues
washingtonar
31:11
Judgmental
Michelle Milliken
31:13
last word
Ann Phelps - eastern
31:16
attacking the person not the issue
Kevin
31:22
never have a conversation while upset. set a time later to have the conversation
Carol Keck
31:29
_Public_ discussing matters that should be addressed privately ...
tjones
31:53
Letting things go too long, until you have a bigger issue than necessary.
Kevin
31:54
my mom was a behavior specialist you have to create the culture from the top
ligail
31:56
Think before you talk...because people always remember the things that should NOT have be said with angry.
Jennifer Seagraves
32:04
name calling
Libby Stone
32:17
Yes don't talk about things at the public services desk!!
Jenneffer Sixkiller
32:25
yes Libby, preach
Michelle Milliken
32:42
being told by the boss if it isn't fixed library will be cleaned out
Anita M Brown
32:44
too much time on their hands
Michelle
32:48
My parents always said, step away if you're angry so you don't say anything you regret, but you also cannot go to bed angry.
Carol Keck
33:00
Keep these discussions out of your / institution's social media ...
Libby Stone
33:17
Amen, Carol!
Anita M Brown
35:01
physical punches....never appropriate
Deborah Ashby
35:19
Oh yes, yes, and yes to most. :)
Sarah Wade
35:34
Is she willing to talk about the conflict after she gets over the silent treatment?
Deborah Ashby
36:09
I am new here, it is a LEARNING experience.
Kevin
36:14
might be her way of controlling her temper
Christina Dooley
36:24
Pretending everything is fine contributes to unhealthy conflict
Jenneffer Sixkiller
44:15
top-down = boo
Anita M Brown
48:30
job titles are defined by entity: academic cf to municipal
Jenneffer Sixkiller
49:31
communication problems. always
Amelia Midgett-Nicholson
49:33
Question: What conflicts have you experienced recently in your library?
Northeast Regional Library Staff
50:01
We re-opened on Monday and there was some conflict revolving around that
Laura
50:05
lack of accountability
Carol Keck
50:17
Institutional communication after a network attack that crippled online services ...
Anita M Brown
50:29
communication/information is our business and naturally our challenge
Jenneffer Sixkiller
50:35
my favorite class in library school was Learning Organizations and Organizational Learning = flattening the org!
Anna
50:50
Patrons not wanting to wear masks. Many conspiracy theories. One cussed me out. Another tried to record the branch manager. It's a lot.
Northeast Regional Library Staff
50:55
I think that, as part of a big library system, there is a lot of secrecy which breeds supposition and rumours
Jenneffer Sixkiller
50:56
oh yes, Bill Cosby books not too long ago
Lori Anderson
51:02
We did Koran next to Bible
Carol Keck
51:52
Staffing challenges due to ongoing away-from-work issues with some staff members ...
Anita M Brown
51:59
libraries reflect our freedom to learn and free access
Kathy Vossler
52:06
Materials challenges aren't always about content. I had a complaint about a summary on a DVD cover and the person had not even watched the DVD.
Kevin
52:11
a former boss retired and no one at another building wanted to pick up her book club b/c they didn't enjoy the genre
tjones
52:12
Absenteeism due to Covid symptom restrictions is making us all a little ragged around the edges. As a supervisor, I find myself getting irritated with staff when I shouldn't.
Sarah Wade
53:36
Someone at our institution takes the Quran off the display that our educational librarian puts up every year.
Ann Phelps - eastern
54:00
Patrons not wanting to wear masks
Jennifer
54:05
Transparency and COVID. We (library staff) don't feel like we are being informed in a timely manner of the cases and spread on campus yet we are on the front line and open. Different departments/areas on campus are interpreting policies in different manners.
Deborah Ashby
54:09
Coming from an academic to a public library, I am used to more equity in collection development. There is a distinct bias in our non-fiction selections, we are a public library and I feel the choices do not reflect the community as a whole.
Kevin
54:24
patron intentionally coughed on a staff member
sfennell
54:30
Someone had a problem with our Pride display
Christina Dooley
54:42
Circ manager has animosity toward librarians professional status and within the systems. They believe circ staff can do a librarian's job and communicates this with others.
Deborah Ashby
54:42
Public library here, we have been open to the public since MAY 4. I am exhausted.
Michelle
54:44
Kevin, how did you all handle that one?
Jessie Jones
54:44
the first library I ever worked at the library direct censored books and displays. She wouldn't put 50 Shades of Grey on the shelf and she wouldn't let us do a Black History month display
Carol Keck
55:20
I feel lucky to work in a Metro area where most folks believe in Science and are willing to go along with Masks and other mandates ...
Anita M Brown
56:02
culture geographic is a tough factor
Anita M Brown
56:32
metro cf to agri
Kevin
56:58
hey Michelle it happened while I was out on outreach and I didn't hear about it until next Tuesday. Personally if we can identify her I think she should be banned. She was upset with a staff member who told her to put a mask on and took it off when she was leaving and the same staff person had her back to her while she was unlocking the door for the patron. after she coughed she smirked at her as she left.
Carol Keck
58:08
Glad our college president has made it perfectly clear that students not willing to wear masks can leave and re-enroll when they are ready to comply
Anita M Brown
58:09
we have been blessed with great students; thank God for compliant people
Christina Dooley
58:10
My coworker was working at another branch and a woman flicked him off after he asked her to pull her mask up.
Libby Stone
58:48
WE are only open to current students
Anita M Brown
59:56
our building is closed to public users, but provide curb, e-access options.
Carol Keck
01:00:02
This whole year has been emotionally draining!
Anita M Brown
01:01:46
baggage to me is part of personality; our gifts we bring to contribute 'carefully'
Libby Stone
01:01:51
It isn't easy, but it's vital to face things head-on before they get out of hand. I hate confrontation but I have learned not to avoid it.
Anita M Brown
01:02:00
mental health first aid
Jenneffer Sixkiller
01:02:19
yes, Anita! it's a great program- i got certified last year
Carol Keck
01:03:11
Kicking the can down the road ...
Anita M Brown
01:04:01
I really need to know our current 'mhfa' resources
Deborah Ashby
01:04:16
Yes, I think the mental health first aide course really helped.
Kevin
01:04:45
compromise when done right leaves everyone unhappy
Anita M Brown
01:10:35
respect for humanity and creator seems to help me accept behavior different than mine
Libby Stone
01:12:31
Alan, this has been great, thank you!
Jennifer
01:12:33
Great session, Alan. Thank you.
Anita M Brown
01:12:34
this was great
Carol Keck
01:12:37
Good well - rounded discussion!
laurajones
01:12:38
Thank you, Alan!
Dwain P. Teague
01:12:39
Great job!!!
Jenneffer Sixkiller
01:12:39
awesome, thank you Alan
Garrison Libby
01:12:40
Thank you!
Adrian
01:12:41
Thank you Alan
Debra Trogdon-Livingston
01:12:41
Thanks for a great presentation.
Trivy Johnson
01:12:45
that was very good thank you
Sarah Sever
01:12:46
Thank you!
washingtonar
01:12:46
Great!!! Great Presentation!!! Thank You!!
Kerrie-Mooresville Public Library
01:12:47
Thank you!
Jessie Jones
01:12:48
thanks Alan and everyone for the insights!
Janet West
01:12:48
Thank you Alan!
Deborah Ashby
01:12:49
Great Alan!