Managing Conflict in Libraries: Alan Unsworth, Surry Community College
- Shared screen with speaker view

16:30
LOL

22:23
'my way or no way'

27:51
resepectful

27:52
Open discussion

27:53
mutual respect

27:54
healthy conflict means having the freedom to fail

27:54
open communication

27:55
Listening

27:55
Not yelling

27:56
problem solving opporunity

27:56
mutual respect

27:59
Listening to each other

28:00
Listening to understand not just responding to win

28:03
Honest communication, not accusations

28:04
Willing to listen

28:09
Giving others time to speak- not interrupting

28:10
arguing the idea and not the person

28:13
using I statements

28:19
Everyone gets a chance to speak (if they want to)

28:28
Respect/open to communication/ listening/

28:29
calm voices

28:30
trust and respect is everything

28:43
You're trying to find a solution, not determine who is "right."

28:43
Validating other person's point of view

28:44
Not putting artificial deadline on discussion

28:45
active listening-being present

29:16
Especially with toddlers

29:59
I'm super conflict adverse and usually end up crying, so I always look like the "loser" *sigh*

30:09
Abusing authority … listening is important … my way is the right way...never works... Compassion...willingness to listen goes a long way... everyone's opinion matters.

30:11
Jessie I do too

30:34
ganging up/ accusing/

30:39
Yelling

30:40
Screaming

30:40
insulting

30:42
Ad hominem attacks

30:44
attacking the other person verbally

30:45
being critical

30:51
Pre-judging without all the information you need

30:53
totalitarian

30:54
passive-aggressive statements

30:55
abuse of power

30:56
being passive aggressive

30:56
being passive agressive

30:58
bringing baggage from the past

30:59
Contempt

30:59
Bullying because of one's position!

31:01
Having to be right

31:05
Pulling in other issues

31:11
Judgmental

31:13
last word

31:16
attacking the person not the issue

31:22
never have a conversation while upset. set a time later to have the conversation

31:29
_Public_ discussing matters that should be addressed privately ...

31:53
Letting things go too long, until you have a bigger issue than necessary.

31:54
my mom was a behavior specialist you have to create the culture from the top

31:56
Think before you talk...because people always remember the things that should NOT have be said with angry.

32:04
name calling

32:17
Yes don't talk about things at the public services desk!!

32:25
yes Libby, preach

32:42
being told by the boss if it isn't fixed library will be cleaned out

32:44
too much time on their hands

32:48
My parents always said, step away if you're angry so you don't say anything you regret, but you also cannot go to bed angry.

33:00
Keep these discussions out of your / institution's social media ...

33:17
Amen, Carol!

35:01
physical punches....never appropriate

35:19
Oh yes, yes, and yes to most. :)

35:34
Is she willing to talk about the conflict after she gets over the silent treatment?

36:09
I am new here, it is a LEARNING experience.

36:14
might be her way of controlling her temper

36:24
Pretending everything is fine contributes to unhealthy conflict

44:15
top-down = boo

48:30
job titles are defined by entity: academic cf to municipal

49:31
communication problems. always

49:33
Question: What conflicts have you experienced recently in your library?

50:01
We re-opened on Monday and there was some conflict revolving around that

50:05
lack of accountability

50:17
Institutional communication after a network attack that crippled online services ...

50:29
communication/information is our business and naturally our challenge

50:35
my favorite class in library school was Learning Organizations and Organizational Learning = flattening the org!

50:50
Patrons not wanting to wear masks. Many conspiracy theories. One cussed me out. Another tried to record the branch manager. It's a lot.

50:55
I think that, as part of a big library system, there is a lot of secrecy which breeds supposition and rumours

50:56
oh yes, Bill Cosby books not too long ago

51:02
We did Koran next to Bible

51:52
Staffing challenges due to ongoing away-from-work issues with some staff members ...

51:59
libraries reflect our freedom to learn and free access

52:06
Materials challenges aren't always about content. I had a complaint about a summary on a DVD cover and the person had not even watched the DVD.

52:11
a former boss retired and no one at another building wanted to pick up her book club b/c they didn't enjoy the genre

52:12
Absenteeism due to Covid symptom restrictions is making us all a little ragged around the edges. As a supervisor, I find myself getting irritated with staff when I shouldn't.

53:36
Someone at our institution takes the Quran off the display that our educational librarian puts up every year.

54:00
Patrons not wanting to wear masks

54:05
Transparency and COVID. We (library staff) don't feel like we are being informed in a timely manner of the cases and spread on campus yet we are on the front line and open. Different departments/areas on campus are interpreting policies in different manners.

54:09
Coming from an academic to a public library, I am used to more equity in collection development. There is a distinct bias in our non-fiction selections, we are a public library and I feel the choices do not reflect the community as a whole.

54:24
patron intentionally coughed on a staff member

54:30
Someone had a problem with our Pride display

54:42
Circ manager has animosity toward librarians professional status and within the systems. They believe circ staff can do a librarian's job and communicates this with others.

54:42
Public library here, we have been open to the public since MAY 4. I am exhausted.

54:44
Kevin, how did you all handle that one?

54:44
the first library I ever worked at the library direct censored books and displays. She wouldn't put 50 Shades of Grey on the shelf and she wouldn't let us do a Black History month display

55:20
I feel lucky to work in a Metro area where most folks believe in Science and are willing to go along with Masks and other mandates ...

56:02
culture geographic is a tough factor

56:32
metro cf to agri

56:58
hey Michelle it happened while I was out on outreach and I didn't hear about it until next Tuesday. Personally if we can identify her I think she should be banned. She was upset with a staff member who told her to put a mask on and took it off when she was leaving and the same staff person had her back to her while she was unlocking the door for the patron. after she coughed she smirked at her as she left.

58:08
Glad our college president has made it perfectly clear that students not willing to wear masks can leave and re-enroll when they are ready to comply

58:09
we have been blessed with great students; thank God for compliant people

58:10
My coworker was working at another branch and a woman flicked him off after he asked her to pull her mask up.

58:48
WE are only open to current students

59:56
our building is closed to public users, but provide curb, e-access options.

01:00:02
This whole year has been emotionally draining!

01:01:46
baggage to me is part of personality; our gifts we bring to contribute 'carefully'

01:01:51
It isn't easy, but it's vital to face things head-on before they get out of hand. I hate confrontation but I have learned not to avoid it.

01:02:00
mental health first aid

01:02:19
yes, Anita! it's a great program- i got certified last year

01:03:11
Kicking the can down the road ...

01:04:01
I really need to know our current 'mhfa' resources

01:04:16
Yes, I think the mental health first aide course really helped.

01:04:45
compromise when done right leaves everyone unhappy

01:10:35
respect for humanity and creator seems to help me accept behavior different than mine

01:12:31
Alan, this has been great, thank you!

01:12:33
Great session, Alan. Thank you.

01:12:34
this was great

01:12:37
Good well - rounded discussion!

01:12:38
Thank you, Alan!

01:12:39
Great job!!!

01:12:39
awesome, thank you Alan

01:12:40
Thank you!

01:12:41
Thank you Alan

01:12:41
Thanks for a great presentation.

01:12:45
that was very good thank you

01:12:46
Thank you!

01:12:46
Great!!! Great Presentation!!! Thank You!!

01:12:47
Thank you!

01:12:48
thanks Alan and everyone for the insights!

01:12:48
Thank you Alan!

01:12:49
Great Alan!