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The Power of User Testing to Improve Library Websites and Products - Shared screen with speaker view
David Serxner
19:44
I had a marmalade tom named Bill.
Laurel Jones
19:51
There is an orange cat that is a mascot at a credit union
David Serxner
20:05
FatCat!
Laurel Jones
20:23
Good morning!
Daniel Whitehead
20:37
Good morning!
David Young
20:46
Good morning!
glocklea
20:47
Hi from NC CENTRAL
HOL21218-NB
21:45
Good morning from Asheville.
Audrey Stewart
34:46
a paper mockup?
Jeffrey Campbell
35:31
I call them wireframes.
Terry Brandsma
42:56
Interesting that your IRB was considered non-exempt. My usability testing has always been classified as exempt, even with computer use.
Rachel
44:29
Will the slides be made available?
Daniel Whitehead
44:46
Yep! We'll make the slides available after the Conference.
Lisa Coats
45:25
Thank you, Marcella! Great job!
Terri Leonard
45:26
If you have a diverse group of users (as in a public library), do you need 3-5 representatives of each group? Or do you not try to test for all possible user groups?
Alexa Torchynowycz
45:32
Fantastic presentation! Thank You!
lcsmith
45:42
Where do we go to find these slides after everything is done?
Natalia Hernande
45:43
Thank You!
Alexia Riggs
45:45
Thank you.
Audrey Stewart
46:07
literally paper, lol, Ok
lcsmith
46:13
Yes great job and loads of information!
David Dusto
46:15
Would new student library assistants be good for user testing?
Chiquita Mitchell
46:16
Thank you
Terry Brandsma
46:24
How often are you able to do usability testing like this? And who decides what to test?
David Young
46:27
With the student volunteers for your usability study, were the students chosen at random or did you choose the first 5 to come up to see you, etc.?
Rose Jones
46:30
How long from start to finish did it take for you to complete the usability testing?
audre
46:31
does your library have complete creative control to change your site? our city manages our library site... not sure if it even is user friendly, but it is visually appealing to match other city pages.
Michael
47:04
Very thorough, good examples, great job:)
David Young
47:17
Very nice presentation by the presenter!
Pamela Wood
47:54
great information with good examples
Kimberly Allen
48:13
Speaking of diverse users: do you try to get testers who may need to use adaptive technology to use your site?
Terry Brandsma
50:38
And some library science students want to tell you what to do, and not simply follow instructions. Better to recruit students are casual library users instead.
Lisa Coats
57:53
Good point on having data to back up needed changes!
audre
58:11
thank you! have some data and present an idea. got it~
Lisa Coats
58:16
Especially for those who are tied to the institution’s website design
lcsmith
58:34
Great facilitation
Terri Leonard
58:51
While libraries are closed to patrons, why not test through zoom, where we can share the screen, record their actions, get their feedback? Seems like that would be even better than in person.
Lisa Coats
59:17
Yes! Daniel is doing a great job and Marcella is answering questions very thoughtfully and clearly! Great Q&A!!
Comp-06
01:01:19
Have notice if the changes made improved website traffic and student understanding of library information?
Rachel
01:03:39
Thank you, very informative presentation!
Audrey Stewart
01:03:40
thank you!
Laurel Jones
01:03:41
Yes thank you,
Siuki Wong
01:03:41
Thank you.
David Young
01:03:42
Thanks so much, Marcella! Very informative presentation!
Tierney Steelberg
01:03:44
Thank you!
audre
01:03:45
thank you!!!!!!!!!!!!!!!!!!!!
Leslie Shaip
01:03:45
Thank you so much!
Dana
01:03:46
Thank you, great session!
Lisa Coats
01:03:46
Thank you very much!
Gary R.
01:03:48
Thank you!
Mary Abernathy
01:03:48
Thank you!
Harvey Long
01:03:48
Thank you!!!
koxendine
01:03:49
Thank you!
Carol Terry
01:03:49
Thank you - very thoughtful
David Rachlin
01:03:52
Thank you! Great information.
ocpl2
01:03:53
thank you!
Comp-06
01:03:53
Thank you
Vicki Siler
01:03:53
Thank you
Susannah Benedetti
01:03:56
Great job! Thanks Marcella!
glocklea
01:03:58
Thanks
Darlene’s iPad
01:04:00
Thanks
HOL21218-NB
01:04:00
Thank you!
lcsmith
01:04:01
Thank you!
Libby
01:04:03
Thanks so much - great presentation
Sarah
01:04:04
thank you... good presentation
glocklea
01:04:13
Thanks
Bill Kinyon
01:04:54
Thank you both. Great job by both of you.
calvin
01:04:58
thank you Marcella!!
jmidgette
01:05:47
Great Presentation!
lcsmith
01:06:03
Thank you!