The Power of User Testing to Improve Library Websites and Products - Shared screen with speaker view
I had a marmalade tom named Bill.
There is an orange cat that is a mascot at a credit union
Hi from NC CENTRAL
Good morning from Asheville.
a paper mockup?
I call them wireframes.
Interesting that your IRB was considered non-exempt. My usability testing has always been classified as exempt, even with computer use.
Will the slides be made available?
Yep! We'll make the slides available after the Conference.
Thank you, Marcella! Great job!
If you have a diverse group of users (as in a public library), do you need 3-5 representatives of each group? Or do you not try to test for all possible user groups?
Fantastic presentation! Thank You!
Where do we go to find these slides after everything is done?
literally paper, lol, Ok
Yes great job and loads of information!
Would new student library assistants be good for user testing?
How often are you able to do usability testing like this? And who decides what to test?
With the student volunteers for your usability study, were the students chosen at random or did you choose the first 5 to come up to see you, etc.?
How long from start to finish did it take for you to complete the usability testing?
does your library have complete creative control to change your site? our city manages our library site... not sure if it even is user friendly, but it is visually appealing to match other city pages.
Very thorough, good examples, great job:)
Very nice presentation by the presenter!
great information with good examples
Speaking of diverse users: do you try to get testers who may need to use adaptive technology to use your site?
And some library science students want to tell you what to do, and not simply follow instructions. Better to recruit students are casual library users instead.
Good point on having data to back up needed changes!
thank you! have some data and present an idea. got it~
Especially for those who are tied to the institution’s website design
While libraries are closed to patrons, why not test through zoom, where we can share the screen, record their actions, get their feedback? Seems like that would be even better than in person.
Yes! Daniel is doing a great job and Marcella is answering questions very thoughtfully and clearly! Great Q&A!!
Have notice if the changes made improved website traffic and student understanding of library information?
Thank you, very informative presentation!
Yes thank you,
Thanks so much, Marcella! Very informative presentation!
Thank you so much!
Thank you, great session!
Thank you very much!
Thank you - very thoughtful
Thank you! Great information.
Great job! Thanks Marcella!
Thanks so much - great presentation
thank you... good presentation
Thank you both. Great job by both of you.
thank you Marcella!!